What to know before you sign up.

Right On Call is an AI voice receptionist for home service, property management, and professional services businesses in Ontario, based in London. It answers the calls you miss on your existing number, books into your calendar or Jobber, and texts your team when a call needs a person. Right On Call is software, not a staffed answering service. The voice that answers is an AI agent; Right On Call employs no human receptionists. When a caller needs a person, the business’s own team is texted and calls back.

No. Right On Call is an AI voice agent, not a staffed answering service, and no Right On Call employee answers your calls. Your own team is texted when a caller needs a person. If you want a human on every call, a staffed answering service is the better buy.

An AI voice receptionist is software that answers your business phone line, holds a real spoken conversation with the caller, and completes an action: booking an appointment, logging a maintenance request, or dispatching an emergency to your on-call team. There are no keypad options, the caller just talks, and it doesn’t stop at taking a message the way an answering service does.

A traditional answering service takes a message and forwards it to you. Right On Call triages the call against your emergency rules, captures the structured details your technician needs, checks your service area, books into your calendar, and texts your on-call team, so the call ends with a dispatched job rather than a note in your inbox.

An IVR makes the caller navigate your org chart by pressing numbers. Right On Call asks the caller what is wrong in plain language and routes based on the answer. There is no menu to memorize and no dead end where a caller with an emergency gets stuck pressing zero.

We put a short disclosure on the line. If a caller asks directly whether they are speaking to a person, the receptionist says it is automated. The conversation should feel natural enough that people stay on the line and get helped, without ever pretending to be something it isn’t.

No. It can answer every call, but it is built for the calls nobody gets to: on a job, at lunch, after hours, and on weekends. You keep your number and answer first when you can. When the phone rings out, Right On Call picks up and books the job. It doesn’t look up job status or cancel existing appointments on its own. Live transfer to a person is on request and off by default. Where it is on, it covers safety emergencies and callers who ask for someone, and your team gets the text first either way.

One that is built for your trade, checks Canadian postal codes, and ends the call inside the tools you run. Right On Call writes your triage and call flow, books into Jobber, Cal.com, or Calendly, speaks English and French, and costs $199 CAD a month for 200 minutes with no credits or tier jumps. Self-serve tools are cheaper to start if you only need a message taken.

Those are good products with different shapes. Rosie and similar tools are self-serve and cheaper to start. Smith.ai adds human agents and bills per call. Jobber’s receptionist is native to Jobber and configured by you. Right On Call is built for your shop, writes into Jobber or your calendar, and is priced per minute in Canadian dollars. Each comparison page says where the other product wins.

About a week. You hear a first working version within 24 hours of a complete onboarding pack, and the target is to be live within 7 days. When it takes longer, it is usually because hours, coverage rules, or on-call numbers are still missing from the pack. Multiple locations or a custom integration can also add time.

No. Most customers forward their existing number to Right On Call, which means nothing changes on your business cards, your truck, or your Google listing. Porting the number to us outright is also an option if you would rather consolidate.

Your hours, service area, what counts as an emergency in your trade, your on-call roster and numbers, your preferred greeting, and the calendar or field-service tool you already use. That is the onboarding pack, and how fast you return it sets the timeline.

Yes. Hours, coverage, emergency rules, fees, and your technician roster all live in settings you or we can change directly, not in a rebuild. From the dashboard you can also turn the receptionist off, and choose how many rings callers hear before it answers: first ring by default, or two to eight if you want a chance to pick up yourself first. Ongoing tuning is included.

Three tiers. Essential is $699 CAD setup, paid once, plus $199 CAD a month covering 200 answered minutes, SMS confirmation, photo intake, and a Jobber dashboard connect. Managed is $1,299 CAD setup plus $449 CAD a month covering 500 minutes, one field-service or property system connected during setup so calls land as jobs or work orders (ServiceTitan, Housecall Pro, AppFolio, Buildium, or similar), one extra language, roster-aware dispatch, and a named contact. Instant lead callback is included on Managed once it ships. Enterprise is scoped per account for multiple locations or numbers. Overage is $0.70 CAD per additional minute on Essential and $0.60 CAD on Managed. Monthly has no term. Paying for the year instead gets 12 months for the price of 11 and waives the setup fee. Prices in Canadian dollars, plus HST.

Not on monthly billing. Setup is paid once, with no term attached, and after the first month you can cancel anytime with 30 days’ notice. Annual billing is optional: a year paid up front in exchange for no setup fee and one month free. Moving up a tier later costs the difference in setup, not a second setup fee.

If you ask in writing or by text within 30 days of the receptionist going live on your public number, we refund the setup fee and the first month, or the whole payment on annual, and take the call forwarding off your line. The answered minutes included in your plan are covered. Minutes over the plan stay billed at the overage rate. Quoted custom integration work that was already delivered is not refunded. The clock starts at go-live, not the day you signed. After day 30, invoices already billed are not refundable. Canceling later stops the next invoice; it does not unwind the last one. This is not a guarantee of recovered jobs or revenue.

Yes, on monthly billing. After the 30-day guarantee window, cancel anytime with 30 days’ notice. You keep paying through the notice period. Months already billed stay billed. An annual plan is prepaid and runs to the end of its year. We remind you 30 days before it ends. Unless you renew, it moves to monthly at the monthly price with no setup fee, and it never renews as another prepaid year without your say-so.

Overage is billed at your plan's own per-minute rate, $0.70 CAD on Essential and $0.60 CAD on Managed, and that is the only consequence. You are not moved to a higher tier, your plan is not re-rated for the month, and nobody calls you about upgrading. Minutes are counted to the second, so a call lasting 3:35 bills as 3.58 minutes rather than being rounded up to 4. A busy month costs a bit more and a quiet month does not. If you claim the 30-day guarantee, those overage minutes are still due.

At the end of the month, as one line on your regular invoice for whatever you went over. Nothing is charged mid-month and nothing is billed per call.

We look at your actual call logs and work out how many calls are going unanswered, when they happen, and what they are plausibly worth against your close rate and average ticket. It is free, there is no commitment, and if the number is small we will tell you so. Want to run the numbers yourself first? The calculator does the same math with your estimates instead of your real call logs.

Yes by default, including after hours and weekends. If you would rather the call ring your phone first, you can set it to wait two to eight rings from the dashboard and change that any time. The agent only picks up if you do not. The hours and after-hours rules it quotes to callers are the ones you give us. The receptionist covers the line; it does not invent your shop hours.

The receptionist texts your team immediately with the context it has already captured, so a human can pick it up. Calls that need judgment a script cannot cover, like a frustrated customer or an ambiguous situation, are escalated rather than improvised.

They get a text. A hang-up or an explicit call-me-back request sends the caller a recovery SMS from your number. The AI does not place an outbound call.

No, and that is deliberate. The receptionist cannot diagnose a fault or quote a repair. It captures symptoms and unit details. Pricing and diagnosis stay with your technician.

Yes, on the phone. If a caller starts in French, the receptionist stays in French. This website is English. Other languages can be trained on request as part of setup.

Yes, because those platforms already ring the number on your listing. Forward that number to Right On Call and the lead is answered. That is not a Google or HomeStars partnership API. It is the phone line those ads already use.

Cal.com, Calendly, Google Calendar, Outlook, Zoho CRM, Zoho Invoice, and Jobber run today. Jobber is a dashboard connect: the call can create a client and a job, and it does not assign a technician. Housecall Pro, ServiceTitan, Workiz, QuickBooks, Service Fusion, AppFolio, Buildium, and Propertyware are built on request as scoped setup work. The integrations page labels each one live, on request, or coming soon.

Calls are recorded so we can dispatch, book, and debug, and a short recording disclosure is played on the line. The recordings and transcripts belong to you. We do not sell them and we do not use them to train foundation models. Recordings are deleted about 14 days after the call on the standard plan. Transcripts and call records are kept 12 months, then anonymised: names, numbers, and addresses are removed and the identified record is deleted.

This product depends on named vendors: Twilio for telephony, Vapi for the live voice pipeline, Anthropic for conversation, Supabase for call logs, and Render for hosting. Several of them process data in the United States. The security page lists them with their regions. We do not claim a Canadian data-residency story we cannot keep.

Not on the default plan. Baseline handling is PIPEDA-aligned: minimum collection, customer-owned recordings, deletion on request. HIPAA is a US law. For regulated Ontario health practices, PHIPA puts the duties on the practice, and no PHIPA certificate exists for vendors. We offer a privacy build for those practices and a scoped SOC 2 build when a buyer needs one. Both add vendor and audit cost, so neither is included in the $199 CAD month.

Yes. A dashboard kill switch stops the agent from answering. Your data is encrypted and kept separate from every other client, with no shared access between accounts.

Calls, upcoming bookings, a needs-attention list for calls that did not book, every text with its delivery status, a kill switch, job outcomes (booked versus answered, confirmation rate, a funnel), and a printable ROI report based on your diagnostic fee times jobs booked. You can text a customer from their page and edit your office hours. It installs on your phone like an app. A summary of the week arrives every Monday. It does not show vendor spend. That stays on our side.