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Right On Call

Technology

A receptionist with hands, not a chatbot on a phone line.

Most voice AI is a prompt and a hope. Right On Call splits the live conversation from the systems that book, dispatch, and text, then puts guardrails in code so the agent cannot invent a slot or quote a repair.

The voice

A real-time orchestrator owns the phone call: speech in, a live model, speech out. We configure it with your script and the tools it is allowed to use. Vendors are swappable. We are not locked to one voice stack.

The hands

Our backend answers those tools during the call: service area, availability, booking, dispatch, SMS. Every external system sits behind an adapter, so going live is configuration, not a rewrite.

Your business, as config

Name, hours, coverage, emergencies, fees, and technician roster live in structured config. Changing how the receptionist behaves does not mean changing application code.

What the agent is forbidden to do

Invent availability

Booking re-checks the live calendar. If the slot is gone, it offers another. It does not bluff.

Diagnose or quote a repair

It captures symptoms and unit details. Price and diagnosis stay with your technician.

Wing a safety call

Gas, smoke, or spark reports take a bounded script and a human callback, immediately.

More on why these limits are the product, not a caveat: What the Receptionist Is Forbidden to Do.

How we get you live

Two weeks from a complete onboarding pack. Under a month even when something in the pack needs a second pass. The bottleneck is almost always missing hours, coverage, or on-call numbers, not our queue.

  1. Day 0

    You send the onboarding pack

    Hours, service area, emergency rules, on-call numbers, greeting, and the tools you already use. The clock starts when this is complete, not when you first email us.

  2. Days 1–5

    We write the receptionist

    Script, triage, dispatch rules, and the calendar or field-service hook. You hear a first pass and mark what sounds unlike your shop.

  3. Days 6–10

    We wire the phones

    Number, recording disclosure, SMS templates, dashboard access, and a private test line so you can argue with it before customers do.

  4. Days 11–14

    You go live

    Forward or port the public number. We sit on the first real calls with you and tune anything that feels off. Most founding customers are live inside two weeks of a complete pack. Always under a month when the pack is in.

Curious which calendars and field-service tools this plugs into? See the integration catalog.