Tenants Don't Stop Calling When Your Office Closes.
Right On Call answers every tenant, buyer, and vendor call for your property management or real estate business, qualifying leads, logging maintenance requests, and booking straight into your dispatch workflow, 24/7.
Harborview Property Management
AI receptionist · Jordan
Scripted example, not a recording of a real call.
One ignored maintenance call becomes a bigger problem
A tenant with a leaking ceiling doesn't wait until Monday. They call, and if no one picks up, the water damage (and the liability) keeps spreading. Buyer and renter inquiries are just as time-sensitive: the first agency to respond usually wins the lead.
From the first ring to a dispatched job
Answers every tenant & buyer call
Greets callers with your property management or brokerage's name, not a generic hold line.
Sorts the urgent from the routine
A leaking ceiling gets flagged for same-day dispatch; a lease question gets routed correctly.
Qualifies leads on the spot
For buyer or renter inquiries, captures budget, timeline, and property interest before handing off.
Books it into your workflow
Maintenance requests and showings land directly in your dispatch and calendar tools.
What's included
- Residential & commercial property management
- Qualifies buyer, tenant & vendor inquiries
- Books into your maintenance calendar & dispatch workflow
- Flags urgent issues (leaks, no heat, lockouts) for same-day response
Pricing is the same across every industry we serve. See pricing.
What it will not do
- Approve or deny an application, or quote rent or a lease term.
- Access lease documents, financial accounts, or tenant screening results.
- Promise a specific repair date. It logs urgency and dispatches; the timeline is your team’s call.
- Dispatch a vendor outside the property or unit you configured.
Frequently asked questions
Can it handle both tenant maintenance calls and new buyer or renter leads?
Yes, Right On Call is scripted to recognize the difference and handle each correctly: triaging maintenance urgency for existing tenants, and qualifying budget and timeline for new buyer or renter inquiries.
What counts as an emergency for a rental property?
We build your emergency list with you (typically no heat, active leaks, lockouts, and safety issues); anything else is logged and routed to your regular maintenance queue.
Does it integrate with our property management software?
We build the integration as part of setup, so maintenance requests and bookings land in the property management or CRM tool you already use instead of getting re-typed from a call log.
Can it work across multiple properties or units?
Yes, Right On Call is built around how your portfolio actually operates, whether that's a single building or a multi-property commercial book.
What about after-hours liability?
An unanswered emergency call is a liability risk as much as a lost customer. Right On Call makes sure every after-hours maintenance emergency is logged and dispatched immediately, with a timestamped record of the call.
Built for other industries too