You are on a job. The next one still gets booked.
Keep answering your own number. When a call rings out, or comes in after hours, Right On Call answers as your shop, asks the question your trade would ask first, checks the postal code against your service area, and books a real opening or texts the job to your on-call phone.
Apex Mechanical
AI receptionist · Maya
Scripted example, not a recording of a real call.
Four trades, four different first questions
A furnace call starts with whether there is no heat at all or it is running but not keeping up. A plumbing call starts with where the water is and whether it is still spreading. An appliance call starts with which appliance and what brand. A sparking outlet skips the questions and goes straight to a fixed safety script. Right On Call asks the one that fits the call in front of it, so your tech has the answer that matters before the truck leaves.
What happens to a call you could not take
You get the first rings
The number on your truck, your Google listing, and HomeStars stays yours. If you are free, you answer. What rings out, and anything after hours, forwards to the receptionist.
It sorts urgent from routine
Against the emergency list you write with us at setup. No heat in January is urgent and a tune-up isn’t. Water spreading across a basement is urgent and a slow drain isn’t.
It checks the address
Street and postal code, read back to the caller. If the address is outside the area you serve, it doesn’t book the job.
It ends booked or on your phone
Routine work goes onto an opening your calendar just returned, or into Jobber as a client and a job. Urgent calls go to your on-call phone by text with the name, address, and what is wrong.
What's included
- Urgent or routine, sorted against your own emergency list
- Brand and model on the call, a photo request by text after it
- Urgent jobs texted to your on-call phone right away
- Routine work booked on your calendar or created in Jobber
Pricing is the same across every industry we serve. See pricing.
By trade
The urgent calls, the questions it asks, and what it won't do, written for each trade.
- AI receptionist for HVAC companiesThe no-heat call at 9 PM goes to whoever answers.See how it handles HVAC calls
- AI receptionist for plumbing companiesA burst pipe doesn’t leave a voicemail.See how it handles plumbing calls
- AI receptionist for appliance repair shopsEvery appliance gets its own first question.See how it handles appliance repair calls
- AI receptionist for electrical contractorsOn a sparking outlet, it follows the script. Word for word.See how it handles electrical calls
What it won't do
- Invent an open slot. Booking re-checks the live calendar before a time is offered.
- Diagnose the fault or quote a repair price over the phone.
- Improvise on a gas, smoke, or spark report. Those get a bounded script and an immediate human callback.
- Book a job outside the service area you configured.
Frequently asked questions
Do I have to stop answering my own phone?
No. Most shops keep answering and have the carrier forward only what rings out, plus everything after hours. The number on the truck and your listings stays the same. If you would rather it answer on the first ring, publish the included number or port yours.
What does my on-call tech get?
A text with the caller’s name, number, and what is wrong, plus the address and equipment details when the caller gave them. A booked call sends the same summary with the time. The receptionist doesn’t assign the job to a technician on your board. That stays your dispatch.
What do callers hear?
Your shop’s name, a voice you pick during setup after hearing samples, and a normal conversation with no keypad menu. If a caller starts in French, it carries on in French. If someone asks whether they are talking to a person, it says it is automated.
I run Jobber. What lands there?
Connect Jobber from the dashboard on any plan and a booked call creates the client and the job. It doesn’t assign a technician. Housecall Pro and ServiceTitan are built on request during setup, and one system is included on the Managed plan.
I already pay an answering service. Why switch?
An answering service hands you a message and you make the callback. Right On Call books routine work into a real opening and texts urgent calls to your on-call phone, so fewer calls end as a callback. If most of your calls need a person on the line, an answering service can still be the better buy.
Built for other industries too