Right On Call answers for physiotherapy, chiropractic, dental, massage, and wellness practices and studios. It books and reschedules around your front desk and sends anything clinical to your team. Regulated health practices get a privacy build on top. Studios and spas use the standard setup.
Clinics & Wellness
What it handles
A missed call at a clinic or studio isn't usually an emergency: it's a new client who wanted to book, a reschedule, or a question about hours. When reception is busy with people in the room, those calls are exactly the ones that go unanswered.
No more choosing between the phone and the person standing in front of you.
Books into your calendar against real availability. A reschedule books the new time and texts your desk to cancel the old one.
Each booking sends your team a short text with the caller, the appointment type, and the time.
Questions that need a provider's judgment go straight to your team as a callback.
Pricing is the same across every industry we serve, except the regulated-practice privacy build, which is quoted separately. See pricing.
Wellness covers two kinds of business. Ontario’s health privacy law, PHIPA, applies to the people who provide regulated health care, not to the word wellness. Find your group below. Your regulatory college or privacy counsel makes the final call.
Standard setup. PIPEDA applies to you, as it does to any business, and we collect only what a booking needs.
Regulated health practices are usually health information custodians. Ask for the privacy build below.
Decide service by service. Ask which regulator oversees the person delivering the care, and treat that service as regulated.
This is a separately priced engagement, quoted before we start. We do not claim PHIPA compliance or certification for you. No PHIPA certificate exists for vendors, and the obligations sit with your practice. Some of our vendors process data in the United States. Our job is to give you a setup and an agreement your own privacy counsel can review, and we would ask you to have them do that before going live.
Is this available now?
Yes. We set it up for studios and spas on the standard plan, and for regulated health practices with the privacy build described above.
Does my massage clinic need the PHIPA setup?
In Ontario, registered massage therapists are regulated health professionals, so a clinic with RMTs is usually a health information custodian under PHIPA. A spa offering relaxation services without regulated staff usually is not. Your college or privacy counsel can confirm which you are.
Are you PHIPA compliant or certified?
There is no PHIPA certification scheme for vendors, so no vendor can show you a certificate. PHIPA puts the duties on your practice. We support them with limited collection, a written agreement, and a vendor list you can review. We do not claim compliance on your behalf, and your own privacy counsel should review the setup.
Where is call data processed?
Some of our vendors process data in the United States. We give you the vendor list and where each one processes data, in writing, for your review.
Which booking tools does it work with?
Cal.com and Calendly connect from your dashboard. For another booking or practice-management system, tell us which one and we scope an adapter during setup. One adapter is included on the Managed plan.
Does pricing differ from the other industries?
The standard setup is priced the same across every industry. The regulated-practice privacy work is separate and is quoted before we start.
Built for other industries too
