Right On Call serves Sarnia and Lambton County remotely from London. Setup and scripting work the same way as anywhere else, on a call instead of at your counter, and the receptionist is built around how work here actually gets called in.
Chemical Valley runs plants around the clock, and turnarounds pull trades and contractors onto irregular schedules that don’t match a shop’s front-desk hours. A call at 3 AM after a night shift isn’t an edge case here. It is a normal Tuesday.
The Blue Water Bridge puts cross-border freight and commuter traffic through Sarnia every day, and that pulls service calls from the city core and the industrial corridor along the river on a tighter timeline than a typical homeowner call.
Lambton County stretches well past Sarnia itself, into Petrolia, Forest, Corunna, and smaller communities where a technician’s drive time is real math. Deciding which of those a shop actually covers is a business decision, and it has to hold on every call, not just the ones during business hours.
Coverage is configuration, not a fixed radius. You decide where you run, and the receptionist enforces it on every call using the caller's postal code.
Pricing is the same everywhere we serve. See pricing.
No. Right On Call is based in London, Ontario, and serves Sarnia and Lambton County remotely. Setup and tuning work the same way as anywhere else; we would rather say that plainly than claim an office we don’t have.
Yes. Coverage runs 24/7 by default, which matters more here than in a market that mostly calls during the day. Your emergency list is built around how your business actually gets called in, shift patterns included.
Yes. Coverage is set by postal code and forward sortation area, so a Sarnia shop that also runs to Corunna or Petrolia has those included, and anything further out is declined on the call instead of booked and cancelled later.
Yes. English and French conversation is supported on the default build, for callers who would simply rather be served in French.
