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Property

On request

Work orders in Propertyware are on request.

Propertyware sites tend to run single-family and portfolio rentals where the overnight call is a repair. The receptionist handles that call today. A work order in Propertyware afterwards is a scoped build.

On request. Not live. Nothing connects to Propertyware today. The receptionist answers, triages, and texts your on-call contact.

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An apartment building connected by a dashed line to a phone, a tenant calling about a repair

How the connection actually works

What happens today

The receptionist answers after hours, treats a leak, no heat, or a lockout as urgent, and texts your on-call contact. Routine requests can book on a calendar.

What we would aim for

After the call, a work order on the right property with the tenant’s details and the issue as described.

What it would need

Access for the connection, a way to identify the property from the call, and a rule for what becomes a work order.

Daytime and after hours

During the day

Handled the same way. A build would write after the call ends.

After hours

Urgent calls text your on-call contact today. A build would also leave the work order for the morning.

What scoping would look like

What scoping would cover. Nothing to connect today.

  1. Describe your flow

    Who is on call and what a work order needs.

  2. Share access

    How a connection to your Propertyware account would be authorized.

  3. Quote and test

    Adapter work is quoted per portfolio and tested before live calls.

Limits and edge cases

  • No timeline is promised.
  • Identifying a property from the phone number alone is unreliable.

This is for

  • Propertyware sites with after-hours repair calls.

This isn't

  • Anyone who needs the work order written today.

What we won't claim

  • Exist as a self-serve connection.
  • Give legal or lease advice.
  • Dispatch a vendor.

Propertyware questions

Is Propertyware supported?

Not yet. It is on request, scoped per portfolio.

What do I get today?

Answering, urgent vs routine triage, and an on-call text.

Which property software is closest to ready?

None. AppFolio, Buildium, and Propertyware are all on request.

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