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Phones

Keep the number on the truck. A Twilio line is included either way.

A Twilio number is included on every paying plan. Use it as the public line, or keep your existing number and forward to it.

Three ways the call reaches us

You decide whether a person gets first rings. The AI answers what you do not. Nothing here requires you to reprint the van unless you want the included Twilio number to be the public one.

Keep the number you already advertise

The number on the truck, Google listing, HomeStars profile, and business cards stays yours.

You set call-forward-on-no-answer (or always-forward after hours) on Virgin Plus, Bell, Rogers, Fido, Koodo, Telus, or Freedom. Unanswered rings land on the Twilio number that is included in the plan. The AI answers from there. You pick up first if you are free.

  • Ring count is the carrier’s no-answer timer, not a dashboard slider.
  • The kill switch can only refuse the forwarded leg. If the carrier never forwards, the AI never sees the call.
  • Confirm forward-on-no-answer with the carrier. Forward-when-unreachable is not the same feature.

Publish the included Twilio number

New shops, a second tracking line, or anyone who does not want to touch carrier forwarding.

We provision a local Ontario number on Twilio as part of the plan. Put that number on the site and ads. Dashboard ring-count and the kill switch apply, because Twilio owns the inbound call.

  • It is a new number. Existing print and listings have to change, or you run both for a while.
  • Not the number already on the truck unless you reprint.
  • We place a live test call on your exact setup during onboarding before it takes real customer calls.

Port the public number to Twilio

Owners who want one number, exact ring control, and no carrier add-on.

The advertised number moves onto Twilio. Same digits on the truck. Ring-count and kill switch are exact. Porting has a cutover window; we schedule it.

  • Porting is optional. Most first shops forward instead.
  • A port that fails mid-cutover is a carrier process, not a dashboard toggle.
  • We place a live test call on your exact setup during onboarding before it takes real customer calls.

Ontario carriers

Forward-on-no-answer is a plan feature, not a law of phones. We live-test it on your line. Prices and app menus change; this table is the question list, not a quote. Which carriers make forwarding cheapest is on the call forwarding guide.

CarrierGroupNo-answer forwardWhat we check
Virgin PlusBellAsk Virgin whether forward-on-no-answer is on the plan, not only forward-when-unreachable. My Appliance Pro moved here from Koodo in September 2026; do not reuse Koodo prices or Self Serve paths.GSM codes *61*number# / *#61# / #61# are the usual starting point. Confirm in My Account or with support before go-live.
BellBellPostpaid mobility and many home-phone plans offer busy / no-answer / unreachable as separate forwards. Ask which one is enabled.Same Bell group as Virgin Plus and Lucky Mobile. Packaging still differs by plan.
Lucky MobileBellPrepaid-leaning. Confirm no-answer forward exists on the specific plan before promising ring-through.Do not assume Bell postpaid rules apply.
RogersRogersCall forwarding is a common add-on or included feature on postpaid. Confirm no-answer vs always-forward.Fido and Chatr sit in the same group with different plan rules.
FidoRogersSame GSM codes often work. Confirm in the Fido app whether no-answer forward is available.Do not quote Rogers add-on prices on a Fido line.
ChatrRogersPrepaid. Many prepaid plans only forward when the handset is off or out of range.If CFNA is missing, publish the included Twilio number or always-forward after hours.
TelusTelusPostpaid typically offers call forwarding. Confirm no-answer as its own toggle.Koodo and Public Mobile are the flanker brands; their menus are not the Telus app.
KoodoTelusDocumented on Koodo help (checked 2026-08-10): call forwarding was a paid add-on, and prepaid only advertised forward-when-unreachable. Re-check before quoting; this is not Virgin.Dial *61*number# is the GSM no-answer set. Live-test the timer. Do not reuse this as Virgin policy.
Public MobileTelusPrepaid. Confirm no-answer forward exists at all before promising the owner can take first rings.If it does not, use always-forward or the included Twilio number.
Freedom MobileFreedomCall forwarding availability varies by plan. Confirm no-answer separately from unconditional forward.Ontario coverage is city-first. Not a reason to refuse the shop; just test the forward.

What works, and what does not

Ships when Cal.com or Calendly is connected

Books a real calendar slot

The agent offers times the calendar just returned and re-checks before writing. It does not invent a window. Visit length is the event type you Save in the dashboard. My Appliance Pro connects Cal.com from the dashboard.

By design

Does not cancel or move the old visit by itself

A reschedule books the new window and texts the shop to cancel the old one. A cancellation request is handed to a person. Identity on the phone is not strong enough for an irreversible delete.

Live

Texts the shop, not the truck

Urgent jobs, human-handoff, and a job summary for every booking go to the on-call or owner number you give us. The agent does not assign a technician inside Jobber. That stays your dispatch.

Live on the plan

SMS confirmation and photo intake

After the call the caller can text YES to confirm and send a photo. The photo is stored on the call, forwarded to the on-call number, and read for brand, model, and error codes. The evening before the visit, one reminder text goes out.

Live in the script

English and French on the phone

If the caller speaks French, the receptionist stays in French. The website stays English. Other languages are trained on request.

Live adapter

Jobber job create

Connect Jobber from the dashboard. The call can create a client and a job. Housecall Pro, ServiceTitan, AppFolio, and Buildium stay on request.

Live

Job outcomes and ROI

The shop dashboard shows booking rate, confirmation rate, a funnel, upcoming bookings, and a printable ROI report (diagnostic fee times jobs booked). Vendor spend stays on the operator side.

Live

Hang-up recovery SMS

A hang-up or an explicit call-me-back request texts the caller. The AI does not place an outbound call.

Editable in the dashboard

Office hours

Weekly hours are set in the dashboard under Profile. After-hours is that schedule, not a second personality. A change reaches what the agent says to callers once we sync it.

Not built yet

Instant lead callback

An outbound AI call back to web-form leads. Priced at $79 CAD/mo on Essential and included on Managed once it ships. Consent is captured on calls and by text today. A web form will need its own consent line, and the outbound call is not built.

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