What Vapi does
It answers the call, listens, and speaks. When the receptionist needs something done, such as checking a postal code or booking a slot, Vapi calls a tool on our backend and speaks the result.
Phone & voice
Live todayThe pipe the call runs through, not the product.
Vapi is the voice platform behind the default Right On Call line. It hears the caller, runs the conversation, and speaks. It never decides who can be booked or what gets said about price. That is done by our backend.
How the connection actually works
What our backend does
It owns the script, the greeting, and the tool definitions, and applies them to the live assistant. It enforces the guardrails in code: no diagnosis, no repair quotes, no invented availability, no self-cancel of existing appointments. A prompt edit is never the only thing standing in the way.
What you see
Nothing, by design. You see the number, the call record, and the transcript on the dashboard. Where recording is on, the audio is kept for the retention window on your plan and no longer than the vendor allows.
Daytime and after hours
During the day
The line behaves the same at noon and midnight. Whether it answers first is your call: you can take it yourself and let the receptionist have what you miss.
After hours
The agent can be switched off from the dashboard, sending calls to a forward or voicemail instead, where the number is routed through Twilio.
What setup looks like
Nothing for the shop to set up. We run this layer.
We register the assistant
The script, greeting, and tools are applied to your line.
We point it at the backend
Tool calls and call-ended events reach our servers securely.
You test it
You call it on a private test line and mark what doesn’t sound like your shop.
Limits and edge cases
- Live transfer to a person is built for Vapi but off by default, and not enabled for any shop yet.
- Recordings are kept for a limited window, 14 days on the base plan, because of the vendor’s own limit.
- Voice quality and latency depend on the vendor, and a vendor outage is outside our control.
This is for
- Everyone. It is the default voice layer.
This isn't
- Shops that need a different voice vendor. See the Retell and ElevenLabs page.
What we won't claim
- Decide what is booked or quoted. Our backend does.
- Diagnose a fault or price a repair.
- Transfer callers to a person, unless that is switched on for your shop.
Vapi questions
Do I need a Vapi account?
No. We run it. You never log into Vapi.
Who hears my calls?
Vapi processes the audio to run the call. The Privacy and Security pages list how call data is handled and kept.
Can it transfer to a human?
Built, off by default, and not enabled for any shop today. Urgent calls text your on-call number.