Quick answer
Call recording consent depends on where your callers are.
Calls on the line are recorded so we can dispatch, book, and debug. Here is what we can tell you about consent in Ontario and the US, how the recording notice works on a call, and the part your counsel has to check.
Have your counsel check. This page is not legal advice. Have your counsel check the notice wording, and the rules for every province and state you take calls from, before your line goes live. Last checked October 29, 2026.
Ontario
Ontario is one-party consent for most business calls. Canadian federal law generally permits recording a call with the consent of at least one party to it (Criminal Code, RSC 1985, c C-46, s 184(2)(a)). We still put a short recording notice on the line.
United States
About a dozen states, including California, Florida, Illinois, Pennsylvania, and Washington, require everyone on a call to consent to recording. The agent speaks a recording notice at the start of the call when one is configured, and we configure one on every US line. This is not legal advice: have your counsel check the rules for every state you take calls from.
What else is different for a US shop →How the recording notice works on a call
- The notice is one sentence, set on your line during setup, for example “This call may be recorded for quality purposes.” You approve the wording.
- The agent speaks it in the greeting, right after it introduces itself, before the caller says anything.
- The greeting is in English, because nobody knows who is calling yet. If the caller speaks French, the agent restates the notice in French the first time it switches.
- Asked whether the call is recorded, the agent says yes and repeats the notice.
- The recording notice is spoken only when one is configured on the line. With none set, the agent says nothing about recording up front, and if asked it does not guess: it says someone from the team will confirm and offers a callback.
The notice tells callers the call is recorded. It does not ask them for a yes or log one, and the wording is a decision for you and your counsel, not for us. How long recordings are kept is on the security page; your obligations as our customer are in section 6 of the Terms.
Common questions
Is it legal to record business calls in Ontario?
Ontario is one-party consent for most business calls. Canadian federal law generally permits recording a call with the consent of at least one party to it (Criminal Code, RSC 1985, c C-46, s 184(2)(a)). We still put a short recording notice on the line. This page is not legal advice. Have your counsel check the notice wording, and the rules for every province and state you take calls from, before your line goes live.
Is call recording legal in my US state?
About a dozen states, including California, Florida, Illinois, Pennsylvania, and Washington, require everyone on a call to consent to recording. The agent speaks a recording notice at the start of the call when one is configured, and we configure one on every US line. This is not legal advice: have your counsel check the rules for every state you take calls from.
Does the AI receptionist tell callers they are being recorded?
When a notice is configured, yes: it speaks it in the greeting. The recording notice is spoken only when one is configured on the line. With none set, the agent says nothing about recording up front, and if asked it does not guess: it says someone from the team will confirm and offers a callback.