Quick answer
Yes. Your customers keep calling the number they already have.
Most shops keep their number and turn on forward-on-no-answer with their carrier. Your phone rings first, and the calls you miss go to the receptionist.
Forward the number you have
Your carrier forwards unanswered calls to the local number included in your plan. Nothing on the truck changes, and you still pick up first when you’re free.
Publish the included number
A local Ontario number comes with the plan. Put it on your site and ads if you’d rather not touch carrier forwarding. It’s a new number, so print and listings have to change.
Port your number
Your advertised number moves onto our phone provider. Same digits, and ring count and the off switch become exact. It’s optional, and we schedule the cutover with you.
What we check before it goes live
Forward-on-no-answer is a plan feature, and not every plan has it. Some only forward when the phone is off or out of range, which isn’t the same thing. We place a live test call on your exact setup during onboarding, before a real customer ever reaches it.
Common questions
Do I have to change my business phone number?
No. Most shops keep their number and forward unanswered calls to the local number included in the plan. Porting is optional.
Can I still answer calls myself?
Yes. With forward-on-no-answer, your phone rings first and the receptionist only gets the calls you miss. Your carrier’s no-answer timer sets how many rings you get.
Does call forwarding work on every carrier?
Not on every plan. Many postpaid plans on Bell, Rogers, and Telus offer forward-on-no-answer, while some prepaid plans only forward when the phone is off or out of range. We test it on your line before go-live, and if your plan can’t do it, you can publish the included number instead.