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Right On Call
All trades

AI receptionist for HVAC companies

The no-heat call at 9 PM goes to whoever answers.

HVAC is the trade where a missed call costs the most, because the calls cluster. The first cold week of the fall, a January deep freeze, a July heat wave: the phone rings hardest exactly when every tech is already out. Right On Call picks up the calls you cannot get to and ends them as booked or dispatched jobs.

Get a Free Missed-Call Audit(226) 559-5680

When HVAC companies miss the call

Keep your number. If you are free, you take the call like you always have. These are the moments the phone rings out anyway, and the ones Right On Call is built to catch.

On a roof or in an attic

Both hands are on a unit. The phone rings out in your pocket.

The first cold weekend

Every furnace that sat all summer gets switched on the same Saturday.

Evenings in a deep freeze

Furnaces fail when the house needs them most, after the office closes.

Heat-wave afternoons

No-cool calls stack up while every truck is already on a call.

When a missed call costs the most

No-heat calls start with the first cold week in October or November and peak in January and February. No-cool calls peak in July heat waves. Typical Southwestern Ontario pattern, not your call log.

Urgent or routine: how it sorts hvac calls

Typical lists. Yours is written with you at setup.

Urgent: your on-call phone, now

  • No heat at all in cold weather
  • Gas smell, smoke, or a burning smell (safety script and a human callback)
  • No cooling during a heat wave, especially with vulnerable people in the house
  • Water leaking from the furnace or air conditioner

Routine: booked into your calendar

  • Seasonal tune-ups and maintenance
  • Furnace running but not keeping up
  • Replacement estimate visits
  • Thermostat or noise complaints that are not urgent

How the call goes

Illustrative
  1. Receptionist

    Thanks for calling [your shop]. How can I help?

  2. Caller

    Our furnace shut off and it won’t come back on. It’s getting cold in here.

  3. Receptionist

    I’m sorry. Is there no heat at all right now, or is it running but not keeping up?

  4. Caller

    Nothing at all. The thermostat says it’s calling for heat.

  5. Receptionist

    Understood. What’s the address, including the postal code?

  6. Caller

    31 Maple Crescent, N6G 2K4. It’s a Lennox, I think.

  7. Receptionist

    31 Maple Crescent, N6G 2K4, a Lennox with no heat. No heat is urgent, so I’m texting our on-call technician now with your address and the details. They’ll call you back shortly.

Illustrative. It asks one question at a time, reads the address back, and routes no-heat as urgent. It does not guess at the cause or give an arrival time the technician has not confirmed.

What your tech has before the truck leaves

  • Address with Canadian postal code, read back to the caller
  • Equipment: furnace, air conditioner, heat pump, or boiler
  • Brand and model if the caller has it
  • No heat vs partial heat, and how long it has been out
  • Access notes: side door, lockbox, dog in the yard
  • Owner or tenant, and a callback number

Why Right On Call for hvac

Your emergency list, not a generic one

What counts as urgent is written from your rules at setup: no heat in cold weather, no cooling for a household with a newborn, water on the floor. The rest books as routine.

The job is on the board by morning

Connect Jobber from the dashboard and the call creates the client and the job. Or it books straight into Cal.com or Calendly against real availability.

A cold snap does not change your plan

Busy weeks cost the extra minutes, billed to the second. You are never moved to a bigger tier because January was January.

The missed-call math, per month

  • Estimated revenue from recovered calls$21,992
  • Right On Call, including overage$150
Missed a week
7
Recovered
58%
Avg. ticket
$1,250
The calculator's HVAC defaults, not your numbers: about 17.6 recovered jobs a month. The $500 setup pays back within the first week at these inputs. Run your own numbers.

What it does, and what is live

  • Emergency vs routine triageLive today
  • Make, model, and unit captureLive today
  • Safety scriptsLive today
  • On-call SMS to the shopLive today
  • Calendar booking without double-bookLive today
  • Hang-up recovery SMSLive today
  • Book by text reply after a dropped callComing soon
  • Multi-technician dispatchOn request

Tools HVAC companies use

  • JobberLive today
  • Cal.comLive today
  • Google LSALive today
  • HomeStarsLive today
  • Housecall ProOn request
  • ServiceTitanOn request
Every integration →

What it will not do

  • Diagnose the fault or say whether it is safe to keep running the furnace.
  • Quote a repair or a replacement price. The only fee it states is your service-call fee.
  • Promise an arrival time your technician has not confirmed.
  • Take a card number over the phone.

HVAC questions

Can an AI receptionist handle no-heat emergency calls?

Yes, if it is built with your emergency rules. Right On Call asks whether there is no heat at all or partial heat, captures the address and equipment, and texts your on-call technician immediately for anything you have marked urgent. Routine work, like a tune-up, is booked into your calendar instead.

What happens if a caller smells gas?

The normal call stops. The receptionist tells the caller to stop using the equipment and, if they smell gas and it is safe, to leave and call the gas utility or 911 from outside. Then it takes a callback number and flags the call so your team calls back right away. It gives no other safety advice and does not book a normal visit.

Will it work with ServiceTitan?

Not out of the box. Jobber, Cal.com, and Calendly are live today. A ServiceTitan adapter is built on request during setup, and one adapter is included on the Managed plan.

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