Calendars
Live todaySome offices booked everything through Calendly long before they needed a receptionist. Right On Call can book against the Calendly event type you pick, rather than asking you to move to a different calendar.
The caller’s name and email to Calendly’s Scheduling API, which books the slot directly with no redirect to a Calendly page. Calendly’s invitee has no phone or address field, so those stay on the Right On Call record and in the text to your shop.
One scheduled event on the event type you picked, with its duration. If the caller gave an email, Calendly can send its own confirmation. If not, a placeholder address is used so the booking still goes through, and the only confirmation is ours, by text.
Real open times on that event type, checked when the caller agrees. Calendly limits one availability lookup to a seven-day window. The agent can’t offer a time Calendly hasn’t listed.
Daytime calls are offered what is open on the event type. A shop that is booked up says so, instead of finding a slot that doesn’t exist.
An evening call is offered the next open windows on the event type, not a time when nobody works.
Check the plan before you connect. The Scheduling API is the part that needs it.
Creating bookings needs a paid plan (Professional, Standard, Teams, or Enterprise) with Scheduling API access.
In the dashboard, choose Connect on the Calendly card and approve access.
Choose which active event type visits should book against, and Save. Connecting alone is not enough.
Book a visit by calling the line and check it on your Calendly page.
Whichever your office already uses. Both are live and both book against the event type you Save. Cal.com additionally answers an event type’s required questions from the call.
Almost always the plan. Creating bookings needs a paid Calendly plan with Scheduling API access. An older connection may also need to be reconnected for the booking scope.
Only if they gave an email on the call. Otherwise they get our confirmation text.
