Default path
Cal.com is the booking calendar we ship. It connects to your Google Calendar, and the receptionist only offers times Cal.com says are free after a live check. Visit length is the event type you Save in the dashboard.
Calendars
Live todayThe slot has to exist before we say yes.
A receptionist that books a time the calendar doesn’t have is worse than voicemail. Right On Call books into your Google Calendar through Cal.com or Calendly, which both connect to it. The agent re-checks live availability. It cannot invent a window.
How the connection actually works
What the caller hears
Two or three real windows, in the shop’s timezone, with the service-area check already done. If nothing is free, the agent says so and takes a callback. It doesn’t “hold Tuesday at 2” as a courtesy fiction.
What shows up on your calendar
An event for the visit on the calendar you connected inside Cal.com or Calendly. The job details live on the booking and in your dashboard. If you want the job object in Jobber, that is a separate connection.
Daytime and after hours
During the day
During the day the receptionist offers what your calendar shows as free. Your own events on that calendar block the slot.
After hours
After hours it offers the next free windows. A 9 PM caller gets tomorrow morning’s openings, not a time when nobody can go.
What setup looks like
You keep Google Calendar. The only connection you make is Cal.com or Calendly.
Connect Google Calendar inside Cal.com or Calendly
In Cal.com or Calendly, add your Google Calendar so busy time blocks availability.
Connect that account to Right On Call
In the Right On Call dashboard, open Integrations and connect Cal.com or Calendly.
Save the event type
Pick the event type and Save. Its duration is the visit length.
Limits and edge cases
- There is no direct Google sign-in from Right On Call. Everything goes through Cal.com or Calendly.
- Only the calendars connected inside Cal.com or Calendly count toward availability.
- A calendar event does not create a Jobber job. See the Jobber page for that.
This is for
- Shops whose “dispatch board” is still a shared Google Calendar.
- Anyone booking estimates, diagnostic windows, or office callbacks rather than a full Jobber job.
This isn't
- Multi-tech operations that already live in Jobber or Housecall Pro and need the job object, not just a calendar event. See the Jobber page.
What we won't claim
- Offer a time the calendar has already given to someone else.
- Manage your whole staff roster or Jobber schedule from the calendar page. That is a field-service adapter.
- Place reminder calls. The reminder is one text the evening before the visit.
Google Calendar questions
Can the agent double-book?
It is blocked from inventing availability. Slots are re-checked against live calendar state. If two calls hit the last window at once, the second caller is told it just went and offered the next real time. The length of the visit is whatever event type you Saved, including its duration.
What about Outlook?
Live through Cal.com. Direct Microsoft Graph is on request if you refuse the middle layer.
Do I have to switch calendars?
No. Keep Google Calendar. Cal.com is the pipe, not a new place the techs have to live.