Lead sources
Live todayOntario homeowners looking for a pro still start on HomeStars. The profile is doing its job when the phone rings. The job is lost when that ring dies in voicemail at 8:40 PM. Right On Call doesn’t need a HomeStars API. It needs the line that is already on the listing.
A homeowner taps Call on your HomeStars profile. The public number, the same one on the truck and the Google listing, rings. The receptionist picks up in your shop name, checks the postal code, and either books a window or texts the on-call tech.
The HomeStars inbox, messaging thread, review requests, and Best of badges stay in HomeStars. If a lead arrived as a written quote request instead of a call, that is still your office’s job unless we have scoped a separate process.
US vendors write Angi and Thumbtack pages. Ontario shops don’t live there. If you buy HomeStars leads, the expensive part is already done when the phone rings. Answering it is the product.
A call that comes in while you are free rings your phone first if you keep your own number in front. A call you miss goes to the receptionist, so the homeowner gets a person-sounding answer instead of a voicemail beep.
The evening call is the one HomeStars profiles lose most. The receptionist takes it, books the next real window or texts your on-call number for an urgent job, and the lead is in your dashboard before you open.
Nothing to connect on the HomeStars side. Setup is the same phone change as any other lead source.
The number on the profile stays the number on the profile.
Forward missed calls to the Twilio number included in your plan, publish that number, or port. A second tracking number is optional if you want HomeStars calls separated in the call log.
Give us the owner or on-call number that should be texted when a call needs a human.
We make a test call with you before the line goes live.
No. Keep the number on the profile. Forward it, or let us sit on the line you already publish. A second tracking number is optional if you want to separate HomeStars from Google in the call log.
The receptionist stays in French. That matters in Ottawa-adjacent work and in bilingual households across Ontario. It is live on the default build.
Yes, if you want it. It is off until you give us your review link, and that link can be your HomeStars page. The day after a booked visit the customer gets one text with it. It goes at most once per number every 90 days, and it goes to every eligible customer, not only the happy ones.
